PRIVACY POLICY

Last updated: 17/09/26

At Sky Tours SRL (“Sky Tours”, “we”, “us”, “our” or “the company”), we respect the privacy of our customers and users and are committed to protecting the personal information they provide when using our website, making a reservation, booking an excursion, contacting us or using any of our services.

This Privacy Policy explains what information we may collect, how we use it, with whom we may share it and what rights you have regarding your personal data.

This policy has been prepared taking into account the applicable legislation of the Dominican Republic, including Law No. 172-13 on the Comprehensive Protection of Personal Data.

1. Information we collect

Depending on the service used, Sky Tours may collect information such as:

• First and last name.
• Telephone number.
• Email address.
• Country of residence or nationality, when necessary to provide the service.
• Reservation-related information.
• Hotel or place of accommodation.
• Excursion date.
• Number of passengers.
• Information necessary to coordinate pickups and transfers.
• Payment and transaction information.
• Communications with Sky Tours through WhatsApp, email, telephone, web forms or other channels.
• Information relating to requests, inquiries, cancellations, changes or claims.

When payment is made by credit or debit card, the complete card details are processed by the relevant payment service provider. Sky Tours does not intentionally store complete bank card numbers, unless permitted by an authorized provider and necessary for the transaction.

2. How we use the information

We use the personal information collected to:

• Process and manage reservations.
• Confirm and manage excursions and activities.
• Coordinate pickups and transfers.
• Communicate with customers before, during or after an excursion.
• Process payments and verify transactions.
• Manage changes, cancellations, refunds and claims.
• Provide customer service.
• Comply with legal, administrative and accounting obligations.
• Prevent fraud, misuse and unauthorized transactions.
• Defend and document transactions and services provided when necessary.
• Improve our services and customer experience.
• Send promotional information when authorized by the customer or permitted by applicable law.

3. Reservation-related information

To provide our services correctly, certain passenger data may be shared with suppliers and partners directly involved in providing the excursion.

Where necessary, this may include:

• Passenger name.
• Number of passengers.
• Hotel or pickup point.
• Excursion date.
• Information necessary to coordinate transportation or boarding.

This data is used only to the extent necessary to provide the contracted service.

4. Card payments

Card payments may be processed through financial institutions, acquiring banks, payment processors or other authorized providers.

These third parties may collect and process transaction-related information in accordance with their own policies and procedures.

Sky Tours may retain payment confirmations, vouchers, receipts, authorizations, signatures and other documentation related to a transaction in order to:

• Confirm that the payment was authorized.
• Maintain accounting records.
• Manage claims.
• Respond to chargebacks or payment disputes.
• Demonstrate that the contracted services were provided.
• Comply with legal or contractual obligations.

5. Claims, chargebacks and payment disputes

When a customer makes a claim relating to a transaction, Sky Tours may use and provide documentation concerning the reservation and the provision of the service to financial institutions, payment processors or competent authorities when necessary to respond to that claim.

This documentation may include, among other things:

• Reservation voucher.
• Proof of payment.
• Cardholder’s signature.
• Reservation confirmation.
• Attendance or boarding record.
• Communications relating to the reservation.
• Evidence that the service was provided.

This information will be processed to protect Sky Tours’ legitimate interests and demonstrate the existence and performance of the contractual relationship with the customer.

6. Sharing information with third parties

Sky Tours may share limited personal information with third parties when necessary to provide the contracted services.

These third parties may include:

• Excursion operators.
• Transportation companies.
• Captains, vessels and maritime service providers.
• Hotels or pickup locations.
• Technology service providers.
• Payment processors and payment institutions.
• Customer service providers.
• Professional, accounting or legal advisers when necessary.
• Public authorities where there is a legal obligation.

Sky Tours does not sell or rent its customers’ personal data to third parties for commercial purposes.

7. Communications by WhatsApp, telephone and email

When customers provide their contact details, Sky Tours may use them to communicate about:

• Reservation confirmations.
• Pickup times.
• Changes to the excursion.
• Operational information.
• Cancellations.
• Refunds.
• Inquiries and customer service.
• Information relating to the purchased service.

Where applicable, customers may request to stop receiving promotional communications.

8. Photographs and audiovisual material

During some excursions, photographs or videos may be taken for operational, promotional or activity-documentation purposes.

When Sky Tours uses identifiable photographs or videos of customers for promotional purposes, it will seek the appropriate authorization where required by applicable law.

Customers who do not wish to appear in promotional material may notify Sky Tours through our contact channels.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Enable the website to function properly.
• Remember certain preferences.
• Analyze website usage.
• Improve performance and user experience.
• Measure advertising and marketing campaigns, where applicable.

Users can configure their browser to accept, reject or delete certain cookies. Disabling some cookies may affect certain website functions.

10. Information security

Sky Tours implements reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, alteration, improper disclosure or unauthorized use.

However, no system for storing or transmitting information over the Internet can guarantee absolute security.

11. Retention of information

Sky Tours will retain personal information for the period necessary to fulfill the purposes described in this policy, provide the contracted services, maintain business and accounting records, resolve claims and comply with legal or contractual obligations.

When the information is no longer required and there is no legal obligation to retain it, Sky Tours may delete or anonymize it in accordance with its internal procedures.

12. User rights

In accordance with applicable law, personal data subjects may exercise the relevant rights regarding the information Sky Tours holds about them, including, as applicable:

• Access to their personal data.
• Correction of inaccurate or outdated information.
• Request for deletion or cancellation where legally appropriate.
• Objection to certain processing activities.
• Request for information about how their data is used.

To exercise these rights, users may contact Sky Tours using the details provided in the contact section of this policy.

Sky Tours may request additional information to verify the applicant’s identity before processing a request.

13. Minors

Our services are primarily intended for adults and for individuals who make reservations in accordance with the requirements established for each excursion.

When an excursion allows minors to participate, the relevant data may be provided by their parent, guardian or legal representative, as applicable.

14. Third-party links

Our website may contain links to websites, platforms or services operated by third parties.

Sky Tours does not control the privacy policies or practices of these third parties. We recommend reviewing the relevant privacy policies before providing personal information on those sites.

15. Transfer of information

When necessary to provide a contracted service, process a payment, use certain technology providers or comply with a legal obligation, certain personal information may be processed by providers located inside or outside the Dominican Republic.

Sky Tours will seek to ensure that such providers use the information only for purposes related to the contracted services and in accordance with applicable obligations.

16. Changes to this Privacy Policy

Sky Tours may update this Privacy Policy when necessary to reflect changes in our services, procedures, technologies or legal requirements.

When significant changes are made, we may publish an updated version on our website indicating the date of the update.

We recommend reviewing this policy periodically to learn how we protect and use personal information.